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Shipping

We typically ship within 2-3 days of receiving the order.

During the Winter Holidays, we attempt to ship all orders by the next working day.

During the Renaissance Festival season (August through October), shipping may be delayed up to one week due to the availability of merchandise.

If you need an order by a specific day, please make a note in the comments section of the order form.

Insurance

We charge a flat rate of $1.00 on all shipped orders to help offset the cost of insurance. ALL parcels are insured against breakage.

Refunds

If your shipment arrives damaged, please contact us -- we will make every attempt to resolve the matter to your satisfaction. Due to health reasons, we cannot accept the return of food items.

Privacy/Security Policy

We understand that you're concerned about the security and privacy of your online transactions. This is why we use Comodo to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site.

"How do you secure my payment information?"

We employ state-of-the-art data encryption to ensure safe and secure transactions to our site.

Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

Without the information on your computer or ours, no one can understand our encrypted communication.

What is SSL?

Secure Sockets Layer (SSL) is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.

Whenever you communicate with us on our payment pages, a small yellow padlock appears in the bottom right-hand corner of your browser as a sign that we are now engaging SSL. (Another sign on some browsers is that when you enter the secure area of the site, the background of the address bar turns dark yellow or bright green. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

"How do I know you are a real business?"

To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young).

Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.

To receive a High Assurance SSL Certificate from Comodo, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to be know who you are interacting with.

Seeing a site with a High Assurance SSL Certificate, confirms two essential factors:

  • That you have a secure SSL (encrypted) link with this website
  • That this website represents a real organization

To find out more about SSL or Comodo, please visit Instant SSL.

 

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